Damon Cooper's BLOG
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December 6, 2004
New Macromedia Knowledge Base System Online
Freshly launched and ready for action, the Macromedia Knowledge Base is a self-service guided search tool that enables customers to quickly find precise MM information.

Some info from the team on this great new tool:

It's located at the top of http://www.macromedia.com/support, as well as all the product support pages, the Macromedia Knowledge Base allows customers to access precise technical information (technotes), Macromedia Developer Center articles, and Macromedia Customer Service notes on policies and procedures.

An intuitive guided search tool within the Knowledge Base allows users to fine-tune their queries based on established categories and "best bet" choices.

Each search that a user performs automatically provides structured feedback so we can continually contribute new technical information to make the Knowledge Base more effective for customers.

Some highlights:

- Front page of Knowledge Base http://www.macromedia.com/support/
- FAQ and Captivate demo http://www.macromedia.com/support/knowledgebase/
- Feedback from customers can be done via the form on the web.
- Internal inquires can be sent to KB@macromedia.com.

Check it out.