Damon Cooper's BLOG
Viewing By Day : December 6, 2004 / Main
December 6, 2004
New Macromedia Knowledge Base System Online
Freshly launched and ready for action, the Macromedia Knowledge Base is a self-service guided search tool that enables customers to quickly find precise MM information.

Some info from the team on this great new tool:

It's located at the top of http://www.macromedia.com/support, as well as all the product support pages, the Macromedia Knowledge Base allows customers to access precise technical information (technotes), Macromedia Developer Center articles, and Macromedia Customer Service notes on policies and procedures.

An intuitive guided search tool within the Knowledge Base allows users to fine-tune their queries based on established categories and "best bet" choices.

Each search that a user performs automatically provides structured feedback so we can continually contribute new technical information to make the Knowledge Base more effective for customers.

Some highlights:

- Front page of Knowledge Base http://www.macromedia.com/support/
- FAQ and Captivate demo http://www.macromedia.com/support/knowledgebase/
- Feedback from customers can be done via the form on the web.
- Internal inquires can be sent to KB@macromedia.com.

Check it out.

Damon


The Focus on Innovation
A few folks were upset with my previous post.

Just to set the record straight: we are laser-focused on innovation; not due to nerves about any competitor, but because it's our passion - it's what we do for our customers, what we've done for ten years now and what we will do for many more years.

However, I've watched the relentless postings by some of the competitors intended to make you believe two things which need clarification, and since they've not been forthcoming with customers, some clarification is in order. Claims of compatibility (or that they are somehow "compatible enough"), and that they will pick and chose which Blackstone features they will copy/implement, on their schedule are just not true. The test results clearly refute the first, and the protections we're putting in place will not make the second possible.

My personal belief is that customer's should hear the facts, in order to make intelligent decisions, and I guess I'm taking some shards for being first to repute their statements, but I believe it's important that customers know the truth, and this can be a start to that educational process. Again, though, we are and will continue to be laser-focused on innovation, and what drives us solely our passion for creating heroes out of our customers, developers, partners and end-users.