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August 19, 2006
Adobe ColdFusion is #1 in Japanese Customer Satisfaction Survey

NIKKEI Computer is one of the most respected IT magazines in Japan and Adobe ColdFusion is "#1" in the Web Application Servers category in their 2006 11th annual Customer Satisfaction Survey results.

Here's a link to a shortened PDF version of the survey results (in Japanese with key portions annotated in English):

CS survey by Nikkei Computer2006_short ver2.pdf

ColdFusion won #1 for performance, reliability, productivity of application development, and total CS points.

In fact, the Adobe ColdFusion/JRun combo got the highest rating in almost every category, well above Oracle App Server (#2) and NEC (#3)...BEA WebLogic, IBM Websphere, TomCat, Hitachi Cosminexus, etc.

Congratulations team!



Hello Damon,

I also post this news(report) on my website to tell chinese.


Thanks Bing! Much appreciated!


In all fairness, the survey was only for Java based Application Servers. There is no mention of .Net, PHP, ROR or anything else for that matter.

Not trying to say this isn't cool and all, but if you're going to make a post like this, at least call a spade a spade.

Sure: a spade's a spade. They did included IIS, not sure if you saw that or not on the last page...but I can only assume that's ASP and/or ASP.NET, but I'm honestly not sure.

The category was simply "Web Application Servers"...I don't know how they came up with the list or why they didn't include standalone scripting languages. ColdFusion is very popular in Japan and we put a great deal of effort into ensuring that ColdFusion MX 6.1 and ColdFusion MX 7 were first-class products in the Japanese market in every way.

We honestly didn't have anything to do with the survey or the survey results. My understanding was they polled IT folks at Japanese organizations and these are the results.

Sorry, I'm just telling what I know.


Hi Damon,

I can just read Japanese, so I'm dropping some info.

This survey is basically about web application servers/solutions that are sold individually, so IIS, Tomcat etc. are included as extra information out of the ranking.

Also, the rightmost colum is the num of effective votes (large enterprises). Only the products with greater than 3% of total and 30 votes are included in the ranking. Otherwise, they are categorised into extra information.

The survery itself did not avoid PHP, ROR etc. It's all up to the enterprises' responses. I presume ASP and ASP.NET are included in IIS.

FYI, here are the questions: 1: ease of deployment 2: performance 3: functionalities 4: reliability 5: productivity of app dev 6: maintenability 7: price 8: quickness of bug fixes 9: customer support 10: cost of customer support service?

HTH -terry

Oh, I just missed to mention the weight. The row of 21, 38, 19, 58 ... indicates each question's weight.